1. GENERAL AGREEMENT
Volvo® Roadside Plus is a roadside assistance program of Urgent.ly Inc. Urgent.ly serves as the online retailer of the contract. This is not an automobile liability insurance contract and is not an insurance contract. This is a motor club services contract between YOU, the purchaser of this contract, and Roadside Innovation Inc., for the individual identified on the registration page. Description of YOUR vehicle is required for purchase and subsequent usage of this roadside assistance plan. This Contract, together with YOUR sales receipt, constitute the entire motor club contract. WE will charge YOU the amounts agreed through the payment method selected by YOU in the online registration process. Benefits and dues are subject to change upon membership renewal. Service is available in all 50 states, the District of Columbia, and Puerto Rico.
2. DEFINITIONS
“WE,” “US,” “OUR,” and “OBLIGOR” means Roadside Innovation Inc., 8609 Westwood Center Drive, Suite 810, Vienna VA 22182, in all states and jurisdictions except Alaska, Arkansas, California, Maryland, Massachusetts, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Rhode Island, Utah, Wisconsin, Wyoming or Puerto Rico, where the OBLIGOR is United States Auto Club, Motoring Division, Inc., P.O. Box 660460 Dallas, TX 75266-0460.
The OBLIGORS are responsible to YOU for the covered services under this Contract. Roadside Innovation Inc., and United States Auto Club, Motoring Division, Inc. will use Urgent.ly, Inc. to provide such emergency roadside assistance services for plan participants.
“YOU,” and “YOUR” means the original purchaser as shown on the receipt provided at point of sale by the original purchaser to whom a digital membership card is issued. Membership benefits also extend to an authorized driver of YOUR vehicle.
“CONTRACT PURCHASE PRICE” means the amount paid by YOU for this motor club contract (including any applicable taxes and fees), as shown on YOUR receipt.
“COVERED VEHICLE” means YOUR vehicle(s). WE only offer services for self-propelled vehicles; cars, motorcycles, vans, and small trucks (up to 10,000 lbs. Gross Vehicle Weight Rating), licensed, and used for private on-road transportation. The following are also excluded from COVERED VEHICLES: tractors, boats, trailers, recreational vehicles and trucks, dune buggies, vehicles used for competition and stolen vehicles.
“TERM” means the period of time in which the provisions of this contract are valid. This contract is effective seventy-two (72) hours after purchase by YOU on the date shown on YOUR receipt and will expire at the end of twelve (12) months from contract purchase date. Benefits for COVERED VEHICLES added to YOUR plan subsequent to your initial enrollment also take effect seventy-two (72) hours after submission date. Urgent.ly will charge an additional non-refundable immediate service fee if emergency roadside services are requested before coverage takes effect.
YOUR plan is considered active provided at least one (1) COVERED VEHICLE is registered to your account. YOUR annual membership date is attached to the initial COVERED VEHICLE registered.
“DISABLED,” or “DISABLEMENT” means the covered vehicle is unable to safely proceed under its own power either at a garage or driveway or any normally traveled public street, highway or parking area.
"GOA," or "'GONE ON ARRIVAL" means the disabled vehicle is not where represented or is gone when the service provider arrives.
3. WHAT IS COVERED
The purpose of this Roadside Assistance Plan is to provide the services outlined below in common emergency situations related to the covered vehicle. Please call 1-833-260-5346 for immediate assistance.
In the event YOU, or an authorized driver of YOUR vehicle, needs assistance, WE agree to provide these services as applicable. YOUR vehicle(s) are entitled to a total of four (4) events per year for this annual plan. At the time of service, YOU, or an authorized driver of YOUR vehicle, must be present and present photo ID. Please note that some services have additional restrictions as to the caps on dollar amounts specific to that service.
A. Emergency Roadside Assistance
Vehicle Towing to the Nearest Volvo Dealership: Towing is provided to the nearest Volvo Dealership up to 100 miles. Alternatively, YOU can select the tow destination of YOUR choice up to 25 miles. Any additional expenses incurred beyond the 100-mile limit to the nearest Volvo dealership or the 25-mile limit for the self-selected destination are YOUR responsibility, payable to Urgent.ly Inc.
Flat Tire: Service is provided to change a flat tire with YOUR inflated spare. If no spare is available, the vehicle may be towed. Towing coverage terms and conditions then apply. Towing is considered an additional, second event.
Jump Start or Minor Roadside Adjustments to Start Vehicle: Service is provided to jump start a dead battery or make other minor roadside adjustments to start the vehicle. Service provider is not required to remain with the vehicle while the battery charges. Expenses for more extensive repairs, parts and labor are YOUR responsibility, payable directly to the service facility, and are not reimbursable. Additionally, if vehicle towing is required, towing terms and conditions apply. Towing is considered an additional, second event.
Lockout: Service is provided to gain access if the ignition key is lost or accidentally locked inside the vehicle. YOU will be required to present service provider with proof of vehicle ownership. If Lockout service is attempted but unsuccessful, a tow may be required. If vehicle towing is required, towing terms and conditions apply. Towing is considered an additional, second event. If key replacement is required, WE may assist with sourcing a service provider on YOUR behalf. However, the cost of key replacement is not a covered benefit.
Fuel Delivery: Provided customer’s vehicle is out of fuel, a service vehicle will deliver up to 2 gallons of fuel to the customer’s location, where allowed. The fuel itself is a covered benefit. If fuel delivery does not solve disablement, a tow may be required. If vehicle towing is required, towing terms and conditions apply. Towing is considered an additional, second event.
Winching: If a vehicle is in a ditch or stuck and accessible within 100 feet from a normally traveled roadway and conditions allow for the vehicle to be dislodged if stuck, dispatch coverage for winching is provided up to a $200 service limit. If required, a second truck and driver will be dispatched for up to 1 hour. The second truck and driver are covered benefits. Any expenses incurred beyond the $200 service limit are YOUR responsibility, payable to Urgent.ly Inc. If additional service is required for the vehicle after the Winch, it will be considered a second service event and subject to the terms and conditions of this agreement.
General Reimbursement: If due to unusual circumstances YOU obtain roadside assistance services through YOUR own provider, YOU can be reimbursed up to $150 for Flat Tire, Jump Start, Lockout, Fuel Delivery, and/or Towing; $200 for Winching. To receive reimbursement, YOU must contact Urgent.ly Inc. first and receive an authorization number. YOU must submit the original receipt with authorization number along with YOUR name and address to: Volvo Roadside Plus, c/o Roadside Innovation Inc., 8609 Westwood Center Drive, Suite 810, Vienna VA 22182. All requests for reimbursement must be postmarked within 60 days after the date of the disablement.
B. Trip Interruption
Trip Interruption is available for mechanical disablements and accidents. The owner must be 150 miles or more away from their primary residence. Reimbursement consideration is for expenses incurred during the first three days following the disablement/accident. Reasonable expenses for food, lodging and alternate transportation such as a rental vehicle and/or commercial transportation are covered up to a total $500 maximum benefit. Costs for a reunite would be included in the total maximum benefit. Please send YOUR receipts to: Volvo Roadside Plus, c/o Roadside Innovation Inc., 8609 Westwood Center Drive, Suite 810, Vienna VA 22182. All requests for reimbursement must be postmarked within 60 days after the date of the disablement.
C. Legal Defense Fees
Member will be reimbursed up to $100 for his/her defense regarding traffic tickets. Traffic court defense claims are limited to two in any twelve (12) month period (not available in Alabama). For reimbursement, mail a copy of the ticket or accident report along with the bill from YOUR attorney to Volvo Roadside Plus, c/o Roadside Innovation Inc., 8609 Westwood Center Drive, Suite 810, Vienna VA 22182. Other documents may be requested as proof of YOUR claim.
D. Auto Theft Reward
A reward of $500 for information leading to the arrest and conviction of anyone who steals YOUR vehicle. Member, family members and law enforcement personnel are ineligible for this reward. The reward does not cover loss from vandalism or stolen contents. For reimbursement, please have informant submit applicable police reports to Volvo Roadside Plus, c/o Roadside Innovation Inc., 8609 Westwood Center Drive, Suite 810, Vienna, VA 22182. Other documents may be requested as proof of YOUR claim. Be prepared to provide police reports and proof of the arresting conviction associated with the auto theft.
4. SERVICE VEHICLE TRACKING
Urgent.ly Inc. may provide this capability to YOU in the event YOU are a smartphone user. If YOUR smartphone has a HTML5 browser, YOU may be able to see real-time tracking of the service vehicle en-route to YOUR location. This feature is initiated by US via text message to YOU and standard message and data rates will apply.
5. PROGRAM ELIGBILITY
The program is limited to vehicle owners or authorized drivers. WE only offer services for self-propelled vehicles; cars, motorcycles, vans, and small trucks (up to 10,000 lbs. Gross Vehicle Weight Rating), licensed, and used for private on-road transportation. This program will only provide services to YOU if the vehicle needing such services is being used for personal use only, and not commercial use. Personal vehicles that are used for transportation network companies (i.e. Uber, Lyft, etc.) are excluded from coverage while being used for this commercial purpose. The following are also excluded from program eligibility: tractors, boats, trailers, recreational vehicles and trucks, dune buggies, vehicles used for competition, stolen vehicles.
6. HOW TO OBTAIN SERVICE
If YOU, or an authorized driver, have any issues for which one of the services outlined above are necessary, please call US at 1-833-260-5346. When calling for service, please be prepared to provide YOUR name, policy number, vehicle information and location of disablement.
If YOU cancel YOUR service event more than 20 minutes after YOUR initial request or YOU are GONE ON ARRIVAL, YOUR account entitlements will be reduced by one event. If YOU are GOA due to miscommunication of YOUR disablement location, the reassignment of the original service provider or the dispatch of a different service provider will result in two events being reduced from YOUR account entitlements.
Directions for obtaining reimbursement for General Emergency Roadside Assistance are detailed in Section 3 above.
Any questions regarding how to obtain service, or any questions relating to customer service can be addressed to Roadside Innovation Inc. at OUR home office located at 8609 Westwood Center Drive, Suite 810, Vienna, VA 22182, or by emailing volvo.member@geturgently.com.
7. EXCLUSIONS FROM COVERAGE
This contract does not cover any of the following;
Service if the person and vehicle covered under this contract are not directly involved in the service event request.
Towing or service while at an auto repair shop or service station to another location. This is considered auto transport, a non-covered event. WE may be able to provide service for an on-demand fee.
Towing or service on Restricted Roadways. Please contact law enforcement officials to manage the event. If WE are not then able to directly service the event, please follow the General Reimbursement guidelines as defined within this agreement.
Towing or service on roads not regularly maintained (including private property), or in areas not regularly traveled, such as vacant lots, beaches, open fields or other places that would be hazardous for service vehicles to reach. This is considered a non-standard event. WE may be able to provide service however additional expenses may apply.
Immediate towing or service coverage if there are unsafe conditions for the service provider. Unsafe conditions involve ice, sleet, snow, mud or other environmental conditions that may delay service until conditions improve. Unsafe conditions in direct proximity to the disabled vehicle may require a Winch in order for service to continue. If vehicle requires another service beyond the Winch, it will be considered a second event.
Service when a vehicle is snowbound. WE do not shovel vehicle from unplowed areas, snow banks, snowbound driveways or curbside parking. It is YOUR responsibility to ensure vehicle is accessible. WE may be able to winch in a snowy environment subject to the discretion of the service provider. If vehicle requires another service beyond the Winch, it will be considered a second event.
Installation or removal of snow tires and chains.
Towing or service if disabled vehicle is in a dangerous roadway location such as in or near a heavy traffic environment. Please contact law enforcement officials to manage the situation into a safe location. If WE are not then able to directly service the event, please follow the General Reimbursement guidelines as defined within this agreement.
Service if YOU are not with the vehicle. However, unattended service is allowable for Towing, Winch and Flat Tire. YOU do not need to stay with the disabled vehicle while waiting for Jump Start, Lockout, and Fuel Delivery service but must promptly meet service provider upon their arrival. If YOU choose to leave YOUR vehicle, please do so safely. If YOU feel unsafe returning to the vehicle, service provider will Tow or Winch to a safe location prior to YOUR required return. The Tow or Winch in this instance will count as additional service event.
Vehicle storage charges, cost of parts and installation, products, materials, impounding and additional labor relating to towing.
Service requested for impounded or booted vehicles.
Dismounting, repairing or rotating tires.
Transportation for YOU to the vehicle for service.
Charging a weak or dead battery for any period of time after a jump start event.
Service of any kind on vehicles used for commercial purposes or using dealer tags.
Immediate towing or service if the vehicle disablement or request for service arises due to fire, explosions, power blackouts, civil disorders, riots, acts of civil or military authority, acts of public enemy, war, interruption or failure of telecommunications or digital transmission links, acts of God or any other causes beyond SP’s reasonable control. WE will resume service as conditions allow. Immediate service during or shortly thereafter these conditions exist may be available but are considered non-standard. Thus, additional expenses may apply.
8. LIMITATION OF LIABILITY
WE will not accept responsibility for repairs or the availability, delivery or installation of parts covered by this contract including but not limited to car batteries, replacement keys, and tires. All parts used and services provided by the service facility must be authorized and paid for by YOU.
All authorized service providers are independent contractors and are not OUR agents or employees, therefore WE assume no liability for any damage to the vehicle resulting from the rendering of service or for personal items left in the vehicle. WE are not responsible for incidental or consequential damages as a result of any act of the vendor in rendering service requested by YOU, which includes but is not limited to any claims for personal injury or damage to property.
9. PAYMENTS
Volvo Roadside Plus is sold online by Urgent.ly as an annual membership subscription. The plan is paid for annually via automatic renewal until a cancellation request occurs.
It is YOUR responsibility to ensure YOUR payment method on file with US is current and valid. To request a conversation with an agent to update YOUR card on file, please email US at volvo.member@geturgenty.com . Please include YOUR name, address, policy number on the account, and phone number.
If YOUR payment method on file for auto-renew fails, YOUR access to benefits will be suspended immediately until the situation is rectified. If WE are unable to successfully approve the payment method on file or do not receive updated information to the payment method on file within 30 days, YOUR account will be cancelled. In this situation, no funds were gathered for future services and therefore, no refund amounts will be made available.
10. CANCELLATION
YOU may cancel this contract at any time. In order to cancel this motor club contract, please email US at volvo.member@geturgently.com. Please include YOUR name, address, policy number on the account and reason for the cancellation.
Benefits will end immediately and YOU will be entitled to a refund of the unused portion of the CONTRACT PURCHASE PRICE, calculated pro rata, without any deductions provided YOU have not redeemed service benefits.
WE may elect to cancel YOUR Membership for any reason at any time. Benefits will end immediately and YOU will be entitled to a refund of the unused portion of the CONTRACT PURCHASE PRICE, calculated pro rata, without any deductions provided YOU have not redeemed service benefits.
Upon cancellation by YOU or by US, if you reside in California, Massachusetts, Mississippi, Montana, Nevada, Oklahoma, Wisconsin and Wyoming, YOU will be entitled to a refund of the unused portion of the CONTRACT PURCHASE PRICE, calculated pro rata, without any deductions.
11. TRANSFER
This contract is non-transferable. If YOU determine no household vehicles are eligible for coverage, please cancel YOUR membership plan immediately. Please see Section 10 on Cancellation Policy.
12. STATE SPECIFIC AMENDMENTS
For Alaska, Arkansas, California, Maryland, Massachusetts, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Rhode Island, Utah, Wisconsin, Wyoming and Puerto Rico; Obligor is United States Auto Club, Motoring Division, Inc., P.O. Box 660460 Dallas, TX 75266-0460.
List of United States Auto Club, Motoring Division, Inc. Offices:
