Volvo partnered with Urgent.ly to offer Volvo Roadside Plus, a digital roadside services and VIP towing program specifically for Volvo owners. Urgent.ly gets you the fastest, safest and most reliable service, providing peace of mind that your Volvo is protected. If you do experience a breakdown, Urgent.ly will be there, empowering you with the tools to monitor your service in real time.
Step 1: Call Volvo Roadside Plus, powered by Urgent.ly.
After enrolling, call the dedicated Volvo Roadside Plus number to request service. Urgent.ly’s Customer Service team will validate your enrollment using your name, vehicle information, and unique policy number.
Step 2: Get matched with a nearby service provider.
Volvo Roadside Plus will digitally pinpoint your location and locate nearby and available roadside assistance and towing professionals. The platform matches you to qualified service providers based on location, your Volvo model, and the reason for disablement.
Step 3: Track service provider’s progress to your location.
Once your service request is received, you’ll get a text message from Volvo Roadside Plus with a link to track the progress of your service. You can watch the service provider live on the map and receive updates on their estimated time of arrival. You can also contact the driver directly for the most efficient communication possible.
Step 4: Receive the comprehensive service your Volvo deserves.
When the service provider arrives at your location, they’ll verify your mechanical disablement and provide the roadside service that your Volvo needs. If the vehicle requires towing, the provider will provide VIP service to deliver your vehicle back to the nearest Volvo dealer for expert service. Learn more about services covered under Volvo Roadside Plus here.
Volvo Roadside Plus provides fast, nationwide, 24/7/365 roadside assistance. Over 50,000 service vehicles available to get you back on the road.